Frequently Asked Questions (FAQs)

1. Why should I use your apartment finding service?

You:

• Save you a considerable amount of time searching
• Feel safe in our system
• Clear rules which ensure and protect your tenancy rights
• Provide full documentation in English language

We:

• Have the biggest experience in student housing
• Provide you with the best accommodation solutions in Greece
• Have clear rules which ensure and protect your tenancy rights
• Provide full documentation in English language
• Are available for any problem arising concerning you stay but also your life in Greece
• Are here to facilitate your life abroad and create the appropriate accommodation conditions for the best period of your life – your stay in Greece

  

1. Do I need to pay in order to search for an apartment?

No, the search is 100% free of charge. StayInAthens charges a minimum administration fee (60 euros), payable only after you proceed to a room reservation. This fee is a fixed amount that is paid once and is meant to cover the administrative costs of StayInAthens. 

1. What is the normal payment planning for a tenant?

Concerning your payment, please have in mind that you can pay the amount of your rent in total or in some installments. The number of the installments depends on the duration of your stay. Send us an email with the period of your stay and we will make sure to reply with a detailed payment plan.

 

1. What are the payment methods that your system supports?

We support Bank Transfers and, in some cases, you can also pay in Cash at our office.

1. What happens in case of cancellation?

This depends on when you cancel your reservation. If you inform us about it early on, you can retrieve the whole amount you have paid except for the administration fee. If the cancellation takes place in less than a month meaning 30 days from the starting date of the contract, you will get back the amount you have paid deduced by the administration fee and the safety deposit, which is given to the apartment owner as compensation. 

1. What additional costs do I have to pay apart from the rent?

There are no hidden costs that you will be asked to pay during your stay. All the bills and expenses (water, electricity, internet, heating) are included in the rent price. However, there are “normal consumption limits” for water and electricity, in order to guarantee that no misuse takes place in the apartment.

1. What electrical equipment and kitchen utensils are available in the flat?

This really depends on the apartment. The minimum required equipment includes washing machine for clothes, refrigerator, oven, pots, pans, plates, cups and cutlery. Pretty much all the basic staff needed for a comfortable stay! However, there are apartments that may also have additional equipment like coffee machine, sandwich maker, vacuum cleaner or kettle please check the description of each flat for more detailed information.

1. Should I bring my own bed sheets and towels or I will find some inside the flat?

You are highly advised to bring your own personal items meaning towels and bed linen, for obvious hygiene reasons. However, all of our apartments include second-hand items used by previous tenants which are clean.

1. What if I have friends or family members who want to visit me and stay in my apartment for a few days?

Visits from family and friends are allowed. Before such a visit the tenants are obliged to

inform both StayInAthens in advance via e-mail and their flatmates and assure they agree. The visitors can only stay in the tenant’s room for a maximum of 5 days. If it

comes to our attention that the visitors are staying in the apartment for more than 5 days, the tenants are obliged to pay 20 euros per day for them. In case that there is no

prior notification regarding visitor(s) additional charges can take place, decided and

applied by the owner. 

 

1. What if I arrive in my apartment and I don’t like it?

In case the resident has numerous complaints about the state of the apartment, they have the right to report all the arisen issues to the StayInGreece team via email within the first three days of their stay. Then, they can first request for a change of accommodation (only based on the current availability). In case the StayInGreece team confirms via email that there is no availability, the resident has the right to request for a refund. A refund consists of the deposit along with a part of the rental payment but not the administration fee of StayInAthens. The rental payment is refunded to the resident reduced by 100 EUR. 

  

1. What time should I book my flight?

We strongly advise you to reserve flights that land before 16:00, so as not to be worried in case a flight delay or something unexpected comes up.

  

1. What are the checkout procedures?

At the last day of your stay (or the one before), the owner of the apartment or a member of our team will pass by for the checkout inspection meaning, to check your room and the shared spaces of the apartment for damages and cleanliness. If everything is left at a proper condition, you will receive your safety deposit back. At the checkout you will need to return your apartment’s keys.

 

Please bear in mind when making a reservation that you can only make one reservation for the selected period. If you have already made a reservation and would like to change it, please contact us!